Shipping Policy

We currently ship to Hong Kong, Singapore, Australia and the United States. Orders are processed within 1–2 business days, and tracking details are emailed to you once your order has been dispatched.

Hong Kong

Standard shipping fee: HK$40. Enjoy FREE shipping on orders over HK$500. Estimated delivery within 4 business days.

Singapore

Standard shipping is charged by order weight: S$4.90 (up to 9.99 kg), S$7.90 (10–29.99 kg) or S$20.00 (30 kg and above). Enjoy FREE shipping on orders over S$60. Estimated delivery within 5–7 business days.

Australia

Orders ship from our Australian warehouse: Standard A$10 (3–5 business days) or Express A$20 (1–3 business days). There is no free-shipping threshold for Australia. The final shipping charge is shown at checkout and may differ slightly from these rates. A waived empty-tub collection fee does not waive delivery charges.

United States

Standard U.S. shipping starts at US$4.99. Rates vary by delivery state and total order weight and are shown at checkout. Standard shipping is available to the contiguous 48 states and Washington, DC. There is no automatic order-value free-shipping threshold for new U.S. orders, including new subscriptions. Orders ship from our local U.S. warehouses; processing takes 1–2 business days and estimated transit is 3–5 business days. Because items are shipped domestically within the U.S., you won’t pay import duties.

Orders weighing 42 kg or more, or shipping outside the contiguous U.S., require a shipping quote before purchase. Contact info@mycatpak.com. Existing subscription contracts will not be rewritten as part of this update. Shipping for orders fulfilled from more than one location may be combined at checkout.

Available shipping options, together with any applicable duties or taxes, are shown at checkout. We are working to bring CATPAK to more regions soon. For any shipping enquiries, please contact us at info@mycatpak.com.