CATPAK cat litter comes in reusable tubs. Through our bucket return program, we take back empty containers for refill and reuse.
Return 10 empty CATPAK buckets and get 2 refilled buckets of cat litter.
Collection and drop-off details for Hong Kong and Singapore are listed on this page. The exchange reward is the same in every market: 1 refilled tub for every 5 returned tubs, the same ratio as 2 for 10. In the United States, availability, booking and fees vary by area—not the reward ratio. This page does not list a public US drop-off point. Contact customer service with your location and number of empty CATPAK tubs for the current option.
Comparing reusable tubs, in-store refills and refill bags? Read Which Cat Litter Brands Use Reusable Tubs?, or shop CATPAK cat litter in reusable tubs.
To compare which brands take back empty tubs or packaging—and how that differs from in-store refill and refill bags—read Which Cat Litter Brands Take Back Empty Tubs or Packaging?
Hong Kong
In Hong Kong, doorstep collection does not require a minimum number of empty buckets. The exchange reward is 2 refilled tubs for every 10 empty CATPAK buckets returned.
How you return themCollection fee
With a restock order of 4 buckets or more in the same booking
Free
Return only, without an order
HK$40
Drop them off yourself in Kwun Tong
Free
Singapore
In Singapore, doorstep collection does not require a minimum number of empty buckets. The exchange reward is 2 refilled tubs for every 10 empty CATPAK buckets returned.
How you return themCollection fee
With a restock order of 8 buckets or more at the S$9.90 member price
Free
Return only, without an order
S$20
Drop them off yourself at our Mandai partner point
Free
Member pricing in Singapore is S$9.90 per bucket on orders of 8 or more, and S$15 per bucket below 8. Ordering 8 buckets gets you the member price and free collection in the same booking.
How collection works
When doorstep collection is arranged, leave the empty CATPAK buckets outside your door on the booked day. The driver will collect them, so you don't need to be home or hand them over in person.
Your cat litter delivery and empty-bucket collection are booked separately and may be scheduled on different days. We'll confirm both dates with you.
Questions
Does CATPAK take back empty cat litter containers?
Yes. CATPAK takes back its empty cat litter buckets for refill and reuse. The exchange reward is fixed in every market: 1 refilled tub for every 5 returned tubs, the same ratio as 2 for 10. Collection and drop-off details for Hong Kong and Singapore are listed on this page. In the United States, availability, booking and fees vary by area—not the reward ratio. This page does not list a public US drop-off point. Contact customer service with your location and number of empty CATPAK tubs for the current option.
Does CATPAK offer empty-tub return options in the United States?
Empty-tub return availability, booking and fees in the United States vary by area; the exchange reward does not. The reward is 1 refilled tub for every 5 returned tubs, the same ratio as 2 for 10. This page does not list a public US drop-off point. Contact customer service with your location and number of empty CATPAK tubs for the current option.
Is empty-tub return free in the United States?
Fees and service arrangements in the United States vary by area. Contact customer service with your location and number of empty CATPAK tubs for current details.
Does CATPAK offer doorstep empty-tub collection in the United States?
Where empty-tub collection is available in the United States, it is provided as doorstep pickup. Leave the empty CATPAK buckets outside your door on the booked day; you do not need to be home. Availability and booking arrangements vary by area. Contact customer service with your location and number of empty CATPAK tubs for current details.
How many empty buckets do I need?
There is no minimum number of empty CATPAK buckets required for a return request. The fixed exchange reward is 1 refilled tub of cat litter for every 5 empty CATPAK buckets returned, the same ratio as 2 for 10. The reward ratio does not change by market.
Is collection free?
It's free when you place a restock order in the same booking — 4 buckets or more in Hong Kong, or 8 or more at the member price in Singapore. Collection without an order costs HK$40 in Hong Kong and S$20 in Singapore. Dropping buckets off yourself is always free.
Do I need to be home when you collect?
No. When doorstep collection is arranged, leave the empty CATPAK buckets outside your door on the booked day. The driver will collect them, so you don't need to be home or hand them over in person.
Will my cat litter delivery arrive the same day you collect the empties?
Not always. Delivery and collection are booked separately and can fall on different days. We'll confirm both dates when you book.
Where can I drop buckets off myself?
In Hong Kong, at Kwun Tong — please book one day ahead. In Singapore, at our Mandai partner point, Monday to Friday between 12:00 and 18:00. Drop-off is free in both places.
Where is this available?
Collection and drop-off details for Hong Kong and Singapore are listed on this page. In the United States, availability, booking and fees vary by area—not the exchange reward. The reward is 1 refilled tub for every 5 returned tubs, the same ratio as 2 for 10. This page does not list a public US drop-off point. Contact customer service with your location and number of empty CATPAK tubs for the current option.
To arrange a return, message our customer service team.
